1. Order Processing Time

All orders will be processed and shipped within 1-4 working days upon payment confirmation. If your order contains pre-sale items, the shipping time may take 2-4 weeks. Processing time excludes weekends and public holidays.

2. Shipping Methods & Estimated Delivery Time

◦ Standard Shipping: Delivery usually takes 5-15 working days, subject to the recipient’s country/region.

◦ Express Shipping: For expedited delivery service, please contact our customer service team for available options, pricing, and estimated delivery time.

◦ Delivery times are for reference only and may be delayed due to customs clearance, peak seasons, or unforeseen logistics issues.

3. Shipping Fees

◦ Shipping fees are calculated based on the order’s weight, dimensions, and destination, and will be clearly displayed during checkout.

◦ Free standard shipping is available if your order meets the minimum purchase amount specified in our promotion announcements.

4. Tracking Information

Once your order is shipped, a shipping confirmation email with a tracking number will be sent to you. You can check the shipping status by entering the tracking number on our official website or the corresponding courier’s platform.

5. Duties & Taxes

◦ Our quoted prices do not include any duties, taxes, or other related fees imposed by the destination country/region.

◦ All such fees are the sole responsibility of the buyer. Please refer to the local customs regulations before placing an order to avoid unexpected costs.

6. Undelivered & Returned Shipments

◦ For orders returned to us due to incorrect shipping information, failed delivery attempts, or customs rejection, the buyer shall bear the cost of reshipping for redelivery.

◦ If the buyer chooses to cancel the order under such circumstances, a refund will be issued after deducting the original shipping fee.

7. Restrictions

We reserve the right to restrict shipments to certain regions due to logistics limitations or regulatory requirements.